Terms of service
Welcome to Zahra Souq. The terms “we”, “us” and “our” refer to Zahra Souq. Zahra Souq operates this store and website, including all related information, content, features, tools, products, and services in order to provide you, the customer, with a curated shopping experience (the “Services”). Zahra Souq is powered by Shopify, which enables us to provide the Services to you.
These Terms of Service, together with any policies referenced herein, describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy at https://zahrasouq.ae/policies/privacy-policy. If you do not agree to these Terms of Service or our Privacy Policy, you should not use or access our Services.
SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state, province, or country of residence, or that you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase, or manage.
To use the Services, including accessing or browsing our store or purchasing any of the products or services we offer, you may be asked to provide certain information such as your email address, billing, payment, and shipping information. You represent and warrant that all information you provide is correct, current, and complete and that you have all rights necessary to provide such information.
You are solely responsible for maintaining the security of your account credentials and for all activity under your account. You may not transfer, sell, assign, or license your account to any other person.
SECTION 2 - OUR PRODUCTS
We have made every effort to display our products and services as accurately as possible on our store. However, please note that colors, packaging, and product appearance may vary depending on the device you use and your screen settings.
We do not warrant that the appearance or quality of any product or service purchased by you will exactly match how it appears on your device.
All descriptions of products are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products offered to any person, geographic region, or jurisdiction on a case-by-case basis.
SECTION 3 - ORDERS
When you place an order, you are making an offer to purchase. Zahra Souq reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until Zahra Souq confirms acceptance.
We must receive and process your payment, or confirm your chosen payment method, before your order is accepted. Please review your order carefully before submitting, as we may be unable to accommodate cancellation requests after an order is accepted.
In the event that we do not accept, change, or cancel an order, we will attempt to notify you using the email address, billing address, and/or phone number provided at the time the order was made.
Your purchases are subject to our Refund Policy, which can be viewed here:
https://zahrasouq.ae/policies/refund-policy
You represent and warrant that your purchases are for your personal or household use only and not for commercial resale or export.
SECTION 4 - PRICES AND BILLING
Prices, discounts, and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be shown during checkout or in your order confirmation.
Unless otherwise expressly stated, posted prices may not include taxes, shipping, handling, customs, or import charges.
Prices displayed in our online store may differ from those offered in physical locations or by third parties. We may offer promotions from time to time, and those promotions may be governed by separate terms and conditions. If there is a conflict between promotion terms and these Terms, the promotion terms will apply.
You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made through our store. You agree to promptly update your information so that we can complete transactions and contact you as needed.
SECTION 5 - SHIPPING AND DELIVERY
We are not liable for shipping or delivery delays. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs, weather, public holidays, or events outside our control.
Once products are transferred to the shipping carrier, title and risk of loss pass to you to the extent permitted by applicable law.
SECTION 6 - INTELLECTUAL PROPERTY
Our Services, including but not limited to all trademarks, brand names, text, displays, images, graphics, product reviews, videos, audio, and the design, selection, and arrangement of these materials, are owned by Zahra Souq, its affiliates, licensors, or content providers and are protected by applicable intellectual property laws.
These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, or transmit any material from the Services without our prior written consent.
Except as expressly stated, nothing in these Terms grants you any license or right under any copyright, trademark, patent, or other intellectual property right of Zahra Souq, Shopify, or any third party. All rights not expressly granted are reserved.
SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools that we do not monitor and over which we have no control or input.
You acknowledge and agree that we provide access to such tools on an “as is” and “as available” basis without any warranties, representations, or conditions of any kind. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use of optional tools offered through the site is entirely at your own risk and discretion.
SECTION 8 - THIRD-PARTY LINKS
Our Services may contain links to third-party websites or services that are not owned or controlled by Zahra Souq. We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites.
If you choose to access any third-party website, you do so at your own risk. We are not liable for any harm or damages related to your access to or use of third-party websites, products, services, or content.
SECTION 9 - RELATIONSHIP WITH SHOPIFY
Zahra Souq is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our store are made directly with Zahra Souq, not with Shopify.
By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Zahra Souq, including any injury, damage, or loss resulting from products or services purchased from Zahra Souq.
SECTION 10 - PRIVACY POLICY
All personal information we collect through the Services is subject to our Privacy Policy, which can be viewed here:
https://zahrasouq.ae/policies/privacy-policy
Because the Services are hosted by Shopify, Shopify may also collect and process certain personal information in order to provide and improve the Services. By using the Services, you acknowledge that you have read and understood our Privacy Policy.
SECTION 11 - FEEDBACK
If you submit any ideas, suggestions, reviews, feedback, proposals, or other content to us, you grant Zahra Souq a perpetual, worldwide, royalty-free, sublicensable license to use, reproduce, modify, publish, distribute, and display such content for any purpose, including commercial use.
You represent and warrant that:
(i) you own or control all necessary rights in the content you submit;
(ii) your content does not violate any law or the rights of any third party; and
(iii) your content is accurate and not misleading.
We may, but are not required to, monitor, edit, or remove content that we determine to be unlawful, offensive, or in violation of these Terms.
SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our store that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, shipping charges, transit times, or availability.
We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if any information is inaccurate at any time without prior notice, including after you have submitted your order.
SECTION 13 - PROHIBITED USES
You may use the Services only for lawful purposes. You may not use the Services:
(a) for any unlawful purpose;
(b) to violate any laws or regulations;
(c) to infringe our intellectual property rights or those of others;
(d) to harass, abuse, insult, harm, defame, intimidate, or discriminate;
(e) to submit false or misleading information;
(f) to upload or transmit viruses or other malicious code;
(g) to spam, phish, scrape, crawl, extract, or otherwise improperly collect data;
(h) to interfere with or circumvent security features of the Services;
(i) to impersonate any person or entity.
We reserve the right to suspend or terminate your access if we believe you have violated these Terms.
SECTION 14 - AGENTS
14.1 This section applies if you use, allow, enable, or deploy any software agent, bot, automation, scraper, or similar tool to access or interact with the Services.
14.2 No such agent may access or interact with the Services unless it clearly identifies itself and operates in accordance with applicable legal and technical requirements.
14.3 We may limit, block, or control whether and how any automated system accesses or interacts with the Services.
14.4 Agents must not conceal their automated nature, circumvent access controls, mimic human users in a deceptive way, or bypass CAPTCHA, security, or anti-bot protections.
SECTION 15 - TERMINATION
We may terminate this agreement or your access to the Services at any time, without notice, in our sole discretion. You remain liable for all amounts due up to and including the date of termination.
The following sections survive termination: Intellectual Property, Feedback, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver, Entire Agreement, Governing Law, Privacy Policy, and any provisions which by their nature should survive termination.
SECTION 16 - DISCLAIMER OF WARRANTIES
The Services and all products offered through the Services are provided on an “as is” and “as available” basis without any representation, warranty, or condition of any kind, either express or implied, including implied warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement.
We do not guarantee that your use of the Services will be uninterrupted, timely, secure, or error-free.
SECTION 17 - LIMITATION OF LIABILITY
To the fullest extent permitted by law, Zahra Souq, its affiliates, officers, employees, agents, service providers, licensors, and partners shall not be liable for any indirect, incidental, punitive, special, or consequential damages arising from your use of the Services or any products purchased through the Services.
This includes, without limitation, loss of profits, loss of revenue, loss of savings, loss of data, or similar damages, whether based in contract, tort, negligence, strict liability, or otherwise.
SECTION 18 - INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Zahra Souq, Shopify, and their affiliates, officers, directors, employees, agents, contractors, licensors, and service providers from any claim, demand, liability, damage, loss, or expense, including reasonable legal fees, arising out of your breach of these Terms or your violation of any law or the rights of a third party.
SECTION 19 - SEVERABILITY
If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision shall nevertheless be enforceable to the fullest extent permitted by law, and the unenforceable portion shall be deemed severed from these Terms without affecting the validity of the remaining provisions.
SECTION 20 - WAIVER; ENTIRE AGREEMENT
The failure of Zahra Souq to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
These Terms of Service and any policies posted by us on this site constitute the entire agreement between you and us and govern your use of the Services, superseding any prior agreements or communications.
SECTION 21 - ASSIGNMENT
You may not assign, transfer, or delegate your rights or obligations under these Terms without our prior written consent. We may assign or transfer these Terms without restriction.
SECTION 22 - GOVERNING LAW
These Terms of Service and any separate agreements through which we provide Services shall be governed by and construed in accordance with the applicable laws of the United Arab Emirates.
SECTION 23 - HEADINGS
The headings used in these Terms are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 24 - CHANGES TO TERMS OF SERVICE
You can review the most current version of these Terms of Service at any time on this page.
We reserve the right, in our sole discretion, to update, change, or replace any part of these Terms by posting updates to our website. Your continued use of the Services following any such changes constitutes acceptance of those changes.
SECTION 25 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at:
zahrasouqofficial@gmail.com
Our contact information is:
Zahra Souq
Website: https://zahrasouq.ae
Email: zahrasouqofficial@gmail.com
Privacy Policy: https://zahrasouq.ae/policies/privacy-policy
Refund Policy: https://zahrasouq.ae/policies/refund-policy