Refund policy

We want you to have a smooth shopping experience with us.
If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery with clear photos or videos of the issue.
Eligible cases may qualify for a replacement.
Products must be unused and returned in original packaging where applicable.
We do not accept returns or exchanges for change-of-mind cases unless otherwise stated.
Please contact us first at zahrasouqofficial@gmail.com before sending any item back.